Patron Services

Accommodations

Restrooms and water fountains are available on each level of the Samuel and Althea Stroum Grand Lobby, in the outer corridors on the east and west sides of the S. Mark Taper Foundation Auditorium, and off the Bill and Melinda Gates Lobby outside the Illsley Ball Nordstrom Recital Hall. Pay telephones are located in The Boeing Company Gallery along Third Avenue.

ATM (Automated Teller Machine)

For patron convenience, an ATM is located in The Boeing Company Gallery, adjacent to the Ticket Office. Most major bank cards are accepted.

Cameras, Cell Phones, Recorders, Beepers & Watch Alarms

The use of cameras or audio recording equipment is strictly prohibited. Patrons are asked to turn off cellular phones, beepers and watch alarms prior to the performance.

Coat Check

During events, a complimentary coat check is available in The Boeing Company Gallery along Third Avenue, next to the Ticket Office.

Cough Drops

Natural Herb Cough Drops – available from ushers – are provided by Ricola USA, Inc.

Doctor in the House

While you enjoy a Seattle Symphony performance, you can also enjoy the peace of mind that comes in knowing expert medical care is here should you have an emergency. Virginia Mason Medical Center physicians attend Seattle Symphony performances and are ready to assist with any medical problems that arise.

Emergency Messages

Patrons expecting urgent calls are requested to leave their name and exact seat location (aisle, section, row and seat number) at the Head Usher stations in the Samuel and Althea Stroum Grand Lobby and in the lobby of the Illsley Ball Nordstrom Recital Hall.

Emergency Phone Number

Please leave the appropriate phone number below and the exact seat location (aisle, section, row and seat number) with your sitter or service so we may easily locate you in the event of an emergency: S. Mark Taper Foundation Auditorium 206.215.4825; Illsley Ball Nordstrom Recital Hall 206.215.4776.

Late Seating

For the comfort and listening pleasure of the audience in the Hall, late-arriving patrons will not be seated while music is being performed. Latecomers will be seated at appropriate pauses in the performance. Latecomers are invited to listen to and watch performances in the S. Mark Taper Foundation Auditorium on a monitor located in the Samuel and Althea Stroum Grand Lobby.

Lost and Found

Patrons should check with the Head Usher immediately following the performance, or call Benaroya Hall Security at 206.215.4715.

Services for Patrons With Disabilities

Benaroya Hall is barrier-free and meets or exceeds all criteria established by the Americans with Disabilities Act (ADA). Requests for accommodations should be made when purchasing tickets. Feedback on improving patron services for people with disabilities is always welcome. Accessibility features include special seating areas, designated parking spaces adjacent to elevators, elevators with Braille signage, specially equipped and/or unisex restrooms, and accommodation of guide and service animals. For patrons who are hard of hearing, an infrared hearing system is available. Headsets may be checked out at no charge on a first-come, first-served basis in The Boeing Company Gallery coat check. For more information, click here.

Smoking Policy

Benaroya Hall is a smoke-free building. Smoking is permitted only outside the building along Third Avenue.

Children

Children five years of age or older are welcome at all Seattle Symphony performances. Children of all ages are welcome at Discover Music! and Tiny Tots concerts.

Ticket Office

Both the Seattle Symphony and Benaroya Hall Ticket Offices are located on the street level at the corner of Third Avenue and Union Street, at the north end of The Boeing Company Gallery. For more information about the Seattle Symphony Ticket Office, click here.

Hours

Monday–Friday: 10am–6pm
Saturday: 1pm–6pm

On Seattle Symphony performance days, the Ticket Office will open two hours before the performance begins, and will remain open through intermission. The Ticket Office opens at 9am for Tiny Tots performances and 10am for Discover Music! performances.

Phone: 206.215.4747
Phone: 1.866.833.4747 (toll-free outside local area)
Fax: 206.215.4748

Tickets to Seattle Symphony performances may be purchased with most major credit cards, cash or local personal checks.

Tickets to non-Symphony events may be purchased at the Benaroya Hall Ticket Office in person only with cash, check or Visa/Mastercard.

Free parking is available to ticket buyers in the Benaroya Hall parking garage for up to 15 minutes. Parking tickets must be validated at the Ticket Office.