Restrooms and water fountains are available on each level of the Samuel and Althea
Stroum Grand Lobby, in the outer corridors on the east and west sides of the S.
Mark Taper Foundation Auditorium, and off the Bill and Melinda Gates Lobby outside
the Illsley Ball Nordstrom Recital Hall.
ATM (Automated Teller Machine)
For patron convenience, an ATM is located in The Boeing Company Gallery, adjacent
to the Ticket Office. Most major bank cards are accepted.
Cameras, Cell Phones, Recorders, Beepers & Watch Alarms
The use of cameras or audio recording equipment is strictly prohibited. Patrons
are asked to turn off cellular phones, beepers and watch alarms prior to the performance.
For ticketed events in the S. Mark Taper Foundation Auditorium, a complimentary
coat check is available in The Boeing Company Gallery along Third Avenue, next to
the Ticket Office.
Cough drops are available from ushers, courtesy of Ricola and Bartell Drugs.
Doctor in the House
Virginia Mason Medical Center physicians frequently attend Seattle Symphony performances
and are ready to assist with any medical problems that arise.
Patrons expecting urgent calls are requested to leave their name and exact seat
location (aisle, section, row and seat number) at the Head Usher stations in the
Samuel and Althea Stroum Grand Lobby and in the lobby of the Illsley Ball Nordstrom
Emergency Phone Number
Please leave the appropriate phone number below and the exact seat location (aisle,
section, row and seat number) with your sitter or service so we may easily locate
you in the event of an emergency: S. Mark Taper Foundation Auditorium 206.215.4825;
Illsley Ball Nordstrom Recital Hall 206.215.4776.
For the comfort and listening pleasure of the audience in the Hall, late-arriving
patrons will not be seated while music is being performed. Latecomers will be seated
at appropriate pauses in the performance. Latecomers are invited to listen to and
watch performances in the S. Mark Taper Foundation Auditorium on a monitor located
in the Samuel and Althea Stroum Grand Lobby.
Lost and Found
Patrons should check with the Head Usher immediately following the performance,
or call Benaroya Hall Security at 206.215.4715.
Services for Patrons with Disabilities
Benaroya Hall is barrier-free and meets or exceeds all criteria established by the
Americans with Disabilities Act (ADA). Requests for accommodations should be made
when purchasing tickets. Feedback on improving patron services for people with disabilities
is always welcome. Accessibility features include special seating areas, designated
parking spaces adjacent to elevators, elevators with Braille signage, specially
equipped and/or unisex restrooms, and accommodation of service animals. For patrons
who are hard of hearing, an infrared hearing system is available. Headsets may be
checked out at no charge on a first-come, first-served basis in The Boeing Company
Gallery coat check or at the Head Usher Station in either lobby. For more information,
Benaroya Hall is a smoke-free building. Smoking is permitted only outside the building
along Third Avenue.
Children 5 years of age or older are welcome at all Seattle Symphony performances.
Children of all ages are welcome at Gilman Family Discover Music, Tiny
Tots and Kindermusik® concerts. In fall 2011, the Seattle Symphony announced
a groundbreaking initiative that makes symphonic music more accessible to children
between the ages of 8 and 18. Visit our
Family Connections page to learn more.
Both the Seattle Symphony and Benaroya Hall Ticket Offices are located on the street
level at the corner of Third Avenue and Union Street, at the north end of The Boeing
Company Gallery. For more information about the Seattle Symphony Ticket Office,
On performance days, the Ticket Office opens two hours prior to Seattle Symphony
performances and remains open through intermission. The Ticket Office opens at 9am
for Tiny Tots and Kindermusik® performances and 10am for Gilman Family Discover
Music performances. The Ticket Office opens one hour prior to all other performances.
(toll-free outside local area)
Tickets to most performances may be purchased with most major credit cards, cash or local
Free parking is available to ticket buyers in the Benaroya Hall parking garage for
up to 15 minutes. Parking tickets must be validated at the Ticket Office.