The Seattle Symphony employs a talented and dedicated administrative staff.
We only accept applications for open positions as listed below.
Position Overview: The intern will work with the Education department to gain real-world experience supporting one of the Symphony’s signature programs, Community Connections, which builds bridges between the Symphony and diverse communities across the Puget Sound Region through access to concert tickets, music making, and co-created community performances. The intern will also gain an introductory understanding of symphony orchestra administration and the role of education and community programs within the organization. This is an unpaid position.
Reports to: Community Partnerships Manager
- Communicating with partner organizations – selecting and offering comp tickets, following up for feedback, and answering general questions
- Track concert attendance in Tessitura
- Work with Ticket Office to secure concert tickets and mail tickets to community partners as needed
- Assist the Community Partnerships Manager with special projects such as Native Lands Project, prison visits, and pre-concert events
- Assist with community concerts as needed
- Attend community site visits as available and help research potential community partners
- Students or recent graduates with major(s) in music, music education, social work, music therapy, education, arts administration, or related field
- Strong verbal and written communication skills
- Ability to learn quickly and work independently
- Flexibility to work empathetically with a wide variety of people from different social backgrounds
- Knowledge of music and experience in cultural partnerships preferred
Apply to: firstname.lastname@example.org with resume, learning objectives and availability by August 8, 2014
Position: Unpaid Internship September-December, 10-15 hours/week
Position Overview: The Data Operations Manager, Development and Marketing is responsible for a wide range of data work using the Tessitura Arts Enterprise Software (patron database system). This position manages all reporting solutions, data extraction and database use standards.
Reports to: Director of Marketing and Annual Fund Senior Manager
Supervises: Data Entry Coordinator
- Provide technical expertise and strategy to the Marketing and Development staff in the design and execution of List, Extraction and Queries within Tessitura and in using these data extracts with canned and custom reports
- Responsible for administering and maintaining the organization’s database to ensure the accuracy and integrity of vital data
- Collaborate with management and IT staff in developing organization-wide standards and training programs for all users
- Strategize and recommend new, more efficient ways to maximize the use of the organization’s database for achieving organizational objectives as well as solve/resolve any issues within the database
- Manage patron information in eMerge and list trade process with community patron database (Cultural Resource Collective)
- Produce requested mailing lists recognizing privacy requests, VIP status, etc. of constituent records for company communications
- Manage communications schedule to ensure that patrons do not receive mail/email/phone calls from multiple departments at the same time
- Supervise the Data Entry Coordinator, making sure that their work is accurate, timely and complete
- Additional projects as assigned
- Design and maintain sales reports for single and subscription tickets as well as Key Performance Indicator report, year-over-year comparisons, and sales pacing charts to meet the needs of the Marketing team
- When needed, prepare audience migration, patron retention, and campaign response reports
- Design and maintain reports on fundraising statistics and progress that will maximize efficiency of Development staff
- Monthly creations and collaboration with Development staff on donor lists for monthly program book
- Please note that this position may entail work on evenings, weekends, and holidays
- BA/BS in Business or Marketing preferred
- Three years of database management experience
- Expert in MS Excel, MS Access or MS SQL, Server Report Builder required
- Passion for data, knowledge and collaboration required
- Ability to communicate technical information with colleagues from all departments
- Experience with Tessitura database preferred
Apply to: Application deadline is October 28, 2014 Submit resume and cover letter to email@example.com
Position: Full-time salaried position with benefits
Position Overview: The Editor and Publications Manager creates meaningful publications that further the Symphony’s communications goals. The primary responsibility for this position is the execution of the monthly program magazine, in partnership with Encore Media Group. Additionally, the person in this position serves as creative writer, editorial resource and lead proofreader for the organization, ensuring consistent style across all departments. Editing projects encountered on a daily basis range from brief patron emails to detailed brochure proofing projects.
Reports to: Vice President of Communications
- Manage relationship with outside vendor, Encore Media Group, to produce program magazine; develop and adhere to established production schedule to ensure timely delivery of content, including management of internal deadlines
- Create and manage editorial schedule in conjunction with annual Communications Department plan and content strategy, including features and institutional messages
- Serve as editorial resource and lead proofreader for all other Seattle Symphony collateral materials, including but not limited to: website, Seattle Symphony Media CD booklets, patron e-mails, brochures and flyers, annual report, press releases, internal communications and blog
- Plan, edit, and produce programs for performances not included in program magazine, such as children’s concerts, community concerts, corporate concerts, tour performances and run-outs, as well as all ancillary projects such as last-minute program inserts
- Plan and prepare all photos, images and graphic elements associated with publications, and collaborate with Art Director to produce magazine covers and other graphics
- Secure services of annotators for program notes, features, run-outs, and CD booklets
- With supervisor, manage publication budgets and quantities
- Maintain Seattle Symphony style guide and assist staff in implementing consistent style
- Perform concert duty and other duties as assigned
- Bachelor’s degree in English, Music, or related field Detailed knowledge of classical music and the ability to read music is essential
- Experience in copywriting, editing, proofreading, layout and design
- Proficiency in Microsoft Office Suite; familiarity with Adobe Creative Suite, especially Photoshop and InDesign desired
- Leadership ability, initiative, detail oriented, and comfortable working in a fast-paced environment
- Knowledge of – and passion for – classical music is desired
Apply to: Application deadline is October 31, 2014. Submit resume and cover letter to firstname.lastname@example.org
Position: Full-time with benefits
Position Overview: The intern will work with the Graphic Design department to gain real-world experience at a major symphony orchestra. This task-oriented, part-time, unpaid internship is 16-20 hours per week with flexibility for class schedules. Schedule must allow for minimum two 8 hour days a week. No telecommuting. Resumes without portfolios/design samples will not be considered.
DEGREE AND ACCESSIBILITY OF SUPERVISION: Work independently and with team. Meet to assign projects daily; supervisors welcome questions.
At the end of this period (above) the intern will have learned:
• Characteristics of a nonprofit organization and the role of graphic design in a arts nonprofit organization
• Introductory understanding of graphic design as a career as well as the basics of how to develop a cohesive marketing campaign materials
• Knowledge of the everyday workings of a nonprofit including an understanding of a professional office environment
Reports to: Sr Graphic Designer
- Assist the graphic design / marketing departments in preparation of 2014–2105 Seattle Symphony campaign materials including print and online advertising to achieve the marketing and audience development goals of the Seattle Symphony.
- Work with careful attention to deadline and budget.
- Maintain design standards for the organization and work with others to ensure consistency of brand standards
- Provide additional departmental support as needed
- In pursuit of an Associate or Bachelor degree in design or related field
- Working knowledge of Adobe Creative Suite (CS5) within a Mac environment including Photoshop, Illustrator, and InDesign required. Web experience helpful.
- Working knowledge of Microsoft Word, Excel and Outlook.
- Working knowledge of design and typography principles and practices
- Excellent communication, written, verbal and interpersonal skills
- Ability to work on own initiative and meet deadlines
- Attention to detail
Apply to: Application deadline is September 19, 2014. Submit resume, PDF of design samples, and expected learning objectives to email@example.com
Position: Unpaid Intern
Position Overview: This is a part-time 21 to 28 hours a week position that supports the various aspects of Seattle Symphony and Benaroya Hall ticketing processing and procedures.
Reports to: Ticket Office Sales Manager
- Process subscription and single ticket purchases and exchanges in person, by phone, mail, internet and fax in a helpful, friendly, accurate and timely manner
- Be aware of and provide current information to all patrons in a proactive manner for all events at Benaroya Hall, which include Seattle Symphony performances, Live @ Benaroya Hall concerts, National Geographic Live lectures and various rental shows
- Support Benaroya Hall/Seattle Symphony customer service policies by solving patron problems and special needs in a courteous and diplomatic manner
- Staff day of show concert box offices as needed including ticket sales, will-call, providing ticket replacements and receipt of donated tickets
- Responsible for accurate sales reconciliation
- Participate in all training sessions in a positive, willing and thoughtful manner
- Other duties as assigned
- Strong communication and interpersonal skills, the ability to prioritize, and the desire to work in a fast pace environment
- Ability to complete all tasks on schedule, thoroughly and accurately
- Excellent customer service skills required
- Computer experience in Microsoft Word, Excel, Tessitura and TicketMaster desired
- Willing to work flexible hours
- Previous ticket office experience a plus
Apply to: firstname.lastname@example.org or fax to (206) 215-4701
Seattle Symphony is an Equal Opportunity Employer.